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Frequently Asked Questions
I am currently unavailable for personalised work until April 2025.
Nothing is available to purchase by card until April 2025.
Please respect that each art piece is hand finished and personalised to you.
I am a sole artist who also runs a shop.
Any date requests that are left in checkout will be regrettably disregarded.
I can not give an accurate estimate of when your personalised order will be completed. It may be quite fast, it may take months.
Your personalised print will most likely take between 6-8 weeks.
You may request a refund at anytime.
Merchandise and non personalised maps will be shipped in a timely manner. Often within the week.
But my event is in a month? Can you still not do my order?
No, I can no longer 'promise' a delivery date.
I am taking Jan/Feb/March 2024 to focus on making more Rat Race Adventure maps!
Hopefully I will be able to offer yours soon :)
Prints
Being a solo artist, I work on a queue basis.
Each item is individual to you and requires focused attention.
Being specific and detailed with your requirements assists speedy delivery.
Due to working alone and the high volume of orders, EJayDesign can only supply one mockup for A2+ sizes.
Designed in the Outer Hebrides of Scotland; You may customise these maps to create a truly unique bespoke piece of art, making for a fun house warming idea, a thoughtful wedding gift, or proud addition to the home.
The print is completed by hand using acrylic gold. The nature of the gold application makes each piece unique in its own right.
Printed on beautiful giclèe fine art paper or unstretched canvas using pigment inks, giving a quality finish.
A3 - £80
A2 - £130
A1 - £215
A0 - £310
These include personal titles and 5 gold locations.
Complicated routes and locations may come an at extra charge.
Unfortunately this is not possible. Personalised titles are only for A3+ sizes. This is because a lot of work is involved, so you might as well get a bigger size.
Please expect your print to be dispatched anytime between 2-8 weeks.
I can not give personal estimates, as when you times this with 50 other orders, it's very confusing.
I normally dispatch prints within 4 weeks, but this is never guaranteed.
Please do not message asking if i can post anything by a certain date that is under 8 weeks.
I will only do this for A2+ sizes.
If your print is complicated, I would recommend sending me a diagram of what you would like.
That depends on the size of the print.
I do not have a strict limit, but if it is a complicated piece, (like a long road trip) it may have to be upgraded to A2 (£130)
If they are over 5 locations, please send me and image showing me, most of the time I can google.
Please do not purchase and then list 15+ locations. You must 'show me' (draw) the locations on the map you want, so I can visualise. (or send a google link with them all marked out) Please send this to info@ejaydesign.com
Ordering via my website and using e-mail to communicate will make your order process faster and smoother. It keeps everything together as I can link your e-mail to your order and refer back to mockups.
While I do check instagram and facebook, this is not my main 'system' as I can't link emails to usernames.
Please leave your e-mail during checkout and check your junk.
Please understand I am not a professional framer.
Being on an island, I can not outsource and offer professional framing as I need to print in-house to add the hand painted gold.
I no longer post frames as they damage easily in the post, especially coming from the Hebrides!
If you're collecting from the shop, I may have a few frames to offer you. I would also recommend going to the photography shop beside Cameron's.
Frames can be found on Etsy for very reasonable prices.
Come visit me at 22 North Beach, Stornoway. I'm right by the harbour
I am currently building a collection of maps based on the routes the adventure company 'Rat Race' take.
As the routes are set and can not be changed, I can offer a slight discount.
I find these maps are dispatched faster, normally around 3-4 weeks, but this is not guaranteed.
It is £10 less if you do not require gold. Please message info@ejaydesign.com if you prefer this option.
A gold heart will be placed on the cello bag for you to put over your favourite location.
Simply put, a giclée is a fine art print created by using a specialised high resolution inkjet printer.
Giclée prints stand apart with their extremely high level of quality, longevity and value compared to a standard print.
Giclée use pigments instead of dyes which are archival and have a longevity of 200+ years.
Shipping
For Personalised Prints: Please check the shipping page below for regular updates.
Your prints will be dispatched from the Isle of Lewis in Scotland. Being a tiny island, delivery is slightly slower.
Merch/Non personal prints: 5 working days. Mugs may be longer.
UK Domestic Post: Prints are dispatched via Royal Mail tracked.
Smaller merchandise may have a cheaper option that is untracked.
Please wait 14 days after dispatch to receive your order. Once 14 days are passed, you are eligible to claim a reprint.
International Post: All customised prints are tracked.
Merchandise and cheaper prints are sent standard class with the option to upgrade to tracking.
International post times vairy from 3-8 weeks. Please be patient.
I always aim for make sure you love your print, but please do let me know if you have any problems.
Unless the print is re-sellable (gold and titles are not personal to the user), I can not refund. I always recommend showing me where you would like your locations highlighted with a photo.
If your print has been damaged in the post, please send detailed photos.
Write a clear and concise answer to guide your customers.
other
I am happy to do all sorts of countries! The Scottish theme is predominant as that's where I come from so was the first thing I started painting. It wasn't really supposed to be the main focus.
Click here to see the countries I have so far.
An Epson SureColour P900 is used for A4/A3/A2 prints.
Printed on beautiful giclèe fine art, keeping your print vibrant for 80+ years!
Any size over A1 requires a much larger printer and therefore takes more time. Printed on cotton unstretched canvas.
I no longer do wedding stationery.
I do have one wedding invite design that comes with heart stickers you can place over the map.
Feel free to message with a rough estimate of how many invites you need for a price.
However, it is very unlikely I will take on a wedding job if you need them asap. I no longer take any rushed work.