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Frequently Asked Questions
I am still taking personal orders up until Christmas, and anything In the queue will likely be done after New year, but please note my plans:
I will not doing personalised orders during Jan/Feb/March and possible April as I plan to focus on other projects.
The only items I will make is anything from the Christmas queue.
I will most likely allow the website to keep taking orders. Your order will then enter a queue.
I may randomly do the odd order than is in the queue if it is an A4/A3 size.
I can not give an accurate estimate of when your personalised order will be completed. It may be quite fast, it may take months. If this is a problem for you, please do not order.
You may request a refund at anytime
Merchandise and non personalised maps will still be available and shipped.
But my event is in a month? Can you still not do my order?
No, I am taking a break from personalised commission and this includes 'promising' a delivery date.
Note my 'golden beaches' prints come with a gold heart on the cello bag, this may be a nice way to personalise a gift and get fast delivery
To summaries, if you order a personalised print after the 20th of December, only do so if you understand it may take up to 5 months.
A simple print will be prioritised over a complicated one ( i.e - a gold route or locations of over 6 is quite complicated )
I am taking Jan/Feb/March 2024 to focus on making more Rat Race Adventure maps!
Hopefully I will be able to offer yours soon :)
Prints
Updated 11/12:
I can not guarantee this.
If your print is an A4 or A3 size and have explained clearly in the description boxes how what you want and its quite simple, (1-4 locations), there is a good chance it will arrive just before Christmas or during the New Year.
My assistant and I are working very hard to get orders out, but merchandise and non personal prints will take priority.
This year, there is the added responsibility of running a shop and dispatching over 100 books during the busy December season and postal services can also experience delays due to the holiday rush.
While I make every effort to expedite the process and aim to dispatch personalised prints within 2 weeks (it's usually 6/8), I cannot provide an absolute guarantee of delivery by Christmas. I will do our utmost to fulfil your order promptly, but, at this time, I must be upfront that I cannot make any promises regarding Christmas delivery.
I have many pre made prints with gold beaches that come with a gold heart for you to place over a special location. These can be dispatched within 5 days.
Being a solo artist, I work on a queue basis.
Each item is individual to you and requires focused attention.
Being specific and detailed with your requirements assists speedy delivery.
Due to working alone and the high volume of orders, EJayDesign can only supply one mockup for A2+ sizes.
Designed in the Outer Hebrides of Scotland; You may customise these maps to create a truly unique bespoke piece of art, making for a fun house warming idea, a thoughtful wedding gift, or proud addition to the home.
The print is completed by hand using acrylic gold. The nature of the gold application makes each piece unique in its own right.
Printed on beautiful giclèe fine art paper or unstretched canvas using pigment inks, giving a quality finish.
An A4 size is £50
This price includes 5 personalised gold locations. There is no personal titles with this size.
A3 - £80
A2 - £130
A1 - £215
A0 - £310
These include personal titles and gold locations.
Unfortunately this is not possible. Personalised titles are only for A3+ sizes. This is because a lot of work is involved, so you might as well get a bigger size.
A4 sizes will only have standard titles.
A4 sizes can not have personalised titles, only standard titles.
The title will be of the country/island name. For example:
'Scotland'
' The Outer Hebrides'
' The Isle of Iona'
' France '
You may also ask for the word
' Home ' or 'cianalas'
Please expect your print to be dispatched anytime between 2-8 weeks.
I can not give personal estimates, as when you times this with 50 other orders, it's very confusing.
I normally dispatch prints within 4 weeks, but this is never guaranteed.
Please do not message asking if i can post anything by a certain date that is under 8 weeks.
I will only do this for A2+ sizes.
If your print is complicated, I would recommend sending me a diagram of what you would like.
That depends on the size of the print.
An A4 size (£50) is limited to around 5 locations. Please do not purchase an A4 and then list 15.
A3 or bigger prints do not have a strict limit, but if it is a complicated piece, (like a road trip) it may have to be upgraded to A2 (£130)
If they are over 5 locations, please send me and image showing me
Ordering via my website and using e-mail to communicate will make your order process faster and smoother. It keeps everything together as I can link your e-mail to your order and refer back to mockups.
While I do check instagram and facebook, this is not my main 'system'.
Please leave your e-mail during checkout and check your junk.
Please understand I am not a professional framer.
Being on an island, I can not outsource and offer professional framing as I need to print in-house to add the hand painted gold.
I no longer post frames as they damage easily in the post.
If you're collecting from the shop, I may have a few frames to offer you. I would also recommend going to the photography shop beside Cameron's. They have tones.
Frames can be found on Etsy for very reasonable prices.
Come visit me at 22 North Beach, Stornoway. I'm right by the harbour
I am currently building a collection of maps based on the routes the adventure company 'Rat Race' take.
As the routes are set and can not be changed, I can offer a slight discount.
I find these maps are dispatched faster, normally around 3-4 weeks, but this is not guaranteed.
It is £10 less if you do not require gold. Please message info@ejaydesign.com if you prefer this option.
A gold heart will be placed on the cello bag for you to put over your favourite location.
Simply put, a giclée is a fine art print created by using a specialised high resolution inkjet printer.
Giclée prints stand apart with their extremely high level of quality, longevity and value compared to a standard print.
Giclée use pigments instead of dyes which are archival and have a longevity of 200+ years.
Shipping
For Personalised Prints: If your order is before the 20th of December, most likely just before Christmas or after the New Year.
If it is after, It may take a few months and I am not taking on commissions for Jan/Feb/March
Your prints will be dispatched from the Isle of Lewis in Scotland. Being a tiny island, delivery is slightly slower.
Merch/Non personal prints: 5 working days. Mugs and clothing may be longer.
UK Domestic Post: Prints are dispatched via Royal Mail tracked.
Smaller merchandise may have a cheaper option that is untracked.
Please wait 14 days after dispatch to receive your order. Once 14 days are passed, you are eligible to claim a reprint.
International Post: All customised prints are tracked.
Merchandise and cheaper prints are sent standard class with the option to upgrade to tracking.
International post times vairy from 3-8 weeks. Please be patient.
I always aim for make sure you love your print, but please do let me know if you have any problems.
Unless the print is re-sellable (gold and titles are not personal to the user), I can not refund. I always recommend showing me where you would like your locations highlighted with a photo.
If your print has been damaged in the post, please send detailed photos.
Write a clear and concise answer to guide your customers.
other
I am happy to do all sorts of countries! The Scottish theme is predominant as that's where I come from so was the first thing I started painting. It wasn't really supposed to be the main focus.
Click here to see the countries I have so far.
An Epson SureColour P900 is used for A4/A3/A2 prints.
Printed on beautiful giclèe fine art, keeping your print vibrant for 80+ years!
Any size over A1 requires a much larger printer and therefore takes more time. Printed on cotton unstretched canvas.
I no longer do wedding stationery.
I do have one wedding invite design that comes with heart stickers you can place over the map.
Feel free to message with a rough estimate of how many invites you need for a price.
However, it is very unlikely I will take on a wedding job if you need them asap. I no longer take any rushed work.