Shipping & Returns
Personalised prints are booked around 7 months in advance. Please still checkout as normal to join the queue.
merchandise - items will be dispatch around end of June.
PERSONALISED PRINTS (where hand-painted gold is placed on your locations and personal titles)
It is free to enter the queue with no commitment. please checkout at normal, no payment will be taken.
I am booked around 6/7 months in advance
When you check out, your order is placed in a queue. Once I'm ready to dispatch it, I'll send you an email to confirm if you'd like to proceed with your purchase. Payment is only taken when I'm ready to complete your order, ensuring flexibility for both of us.
Putting in a request does not serve as a binding agreement for payment.
PLEASE NOTE: This is personal pieces of artwork created by a solo artist who also runs a busy shop. Please be aware that these orders take time to complete, but you are welcome to cancel at any time without concern. Kind communication is appreciated—any rude or disrespectful messages will not receive a response.
But my event is in a month? Can you still not do my personal order?
I can no longer 'promise' dates for personalised art maps. Your order will join a queue and dispatch depends on how busy I am.
Need help?
Frequently Asked Questions
UK DELIVERY:
Royal Mail Tracked 48: £3.50
Royal Mail Tracked 24: £4.50
Special Delivery Next Working Day Guaranteed: £7
Single Coaster and keyring delivery is £1.50 untracked.
Prices may increase if your order is heavy, this will be calculated at checkout.
Merchandise Shipping Timescale
I aim to dispatch these within 3 working days but please allow up to 5.
Non Personalised Maps mean
- Whisky & Gin maps
- Golden Beaches and Golden Lochs that are machine foiled in gold.
Basically anything that is not painted by hand.
I aim to dispatch these within 3 working days but please allow up to 5.
These are outsourced and may take up to two weeks to arrive.
Non Uk Shipping
Yes, International shipping costs will apply, and will be added at checkout.
Tracked international shipping is normally around £13, but may vary depending on the size of your order.
Smaller items such as stickers and coasters can be sent untracked. Please note there is no refund if untracked post is lost.
International post normally takes 3 weeks but this varies, sometimes taking up to 7.
Please understand I have no control over this and therefore can not promise dates. Please be patient.
No, the customer is responsible for Brexit fees.
other
I always aim for make sure you love your print, but please do let me know if you have any problems.
Unless the print is re-sellable (gold and titles are not personal to the user), I can not refund.
Yes, you may return merchandise or non personal prints within 30 days.
Unless damaged or due to my error, you will have to cover your own return postage.
Please e-mail info@ejaydesign.com to let me know.
Most of my items are dispatched from the Isle of Lewis in Scotland.
Being on an island, please understand ferries can be canceled and post is always slower.
Mugs are outsourced.
Being on an island, please understand ferries can be canceled and post is always slower, especially now with covid.
Royal Mail asks for a total of 11 working days before an item is deemed lost. I can then resend your item and claim from the Royal Mail.
Sometimes (rarely) the tracking does not update for a few days. The item may be stuck at a depot and will most likely clear after a week.