Personalised prints have a lead time of 8 weeks.
Merchandise and non personal prints are aim to be dispatched within 5 working days.
Dispatch Estimates: - when the item will be posted, NOT delivered
Coasters | Distillery Maps | Stickers | Tea Towels - 5 working days
Mugs - 5 working days
Clothing - 12 working days
NOTE: Personalised items typically have a dispatch time of up to 8 weeks. Due to the high volume of special date requests, I am no longer able to guarantee delivery by specific dates. Any delivery dates left in notes will be ignored.
Should you need to, you're always welcome to request a refund at any time. Thank you for your understanding and patience!
EU customers may incur a Brexit custom fee. This is not guaranteed and seems to be random. I do not take responsibility for Brexit fees.
Royal Mail Tracked 48: £4.50
Royal Mail Tracked 24: £5.50
Special Delivery Next Working Day Guaranteed: £7
Being on an island, please understand ferries can be canceled and post is always slower, especially now with covid.
Royal Mail asks for a total of 11 working days before an item is deemed lost. I can then resend your item and claim from the Royal Mail.
All prints are sent tracked via the Royal Mail at £12 - which is then handed to your countries national postal service.
Smaller items such as coasters have the option to be sent standard (non tracked).
International post normally takes 2 weeks but this varies, sometimes taking up to 7. Please understand I have no control over this and therefore can not promise dates. Please be patient.
I always aim for make sure you love your print, but please do let me know if you have any problems.
Unless the print is re-sellable (gold and titles are not personal to the user), I can not refund.
Where are you dispatching from?Your print will be sent from the Isle of Lewis in Scotland.
Print Packaging:- Biodegradable cello bags or tissue paper.
Shipped in cardboard tubes or hard back envelopes.
You will need to flatten A3 prints once received.
Most protective packaging is locally recycled from supermarkets.
FOR CLOTHING & MUGS
These are printed on demand from an out sourced company closest to your country.
Clothing & Mug Returns
Returns for non personalised items will be reviewed.
UK returns will mostly be accepted.
International returns may not be feasible.
Please double check your sizing in order to avoid disappointment. Postage will not be refunded.