Shipping & Returns
🎁 Merchandise
Merch items (like hoodies, coasters, and prints without personalisation) are aimed to dispatch within 5 working days.
During this busy Christmas period, I aim to post asap to ensure you receive your merch on time.
Personalised Prints & Custom Orders with Hand Painted Gold
⏳ Sizes smaller than A1 will most likely take years due to the volume of requests. I have chosen to take a big step back from personal work.
A1+ sizes are aimed to take around 2/3 months.
I work on a request bases system. It’s free to put in a request —just check out as normal, no payment is taken at this stage.
💌 How it Works
When I’m ready to dispatch your piece, I’ll email you to confirm if you’d still like to go ahead. Payment is only taken at that point. This keeps things flexible for both of us.
⚠️ Important Notes
- I cannot guarantee artwork by a specific date—including Christmas or events. Unfortunately, I can not give you an estimate.
- I hope to complete A1+ sized orders within 3 months as they are prioritised. However, this is not guaranteed.
- I choose which projects to take on based on availability and interest.
- Submitting a personalised map request does not guarantee dispatch.
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You can cancel at any time—no pressure, no commitment.
- I reserve the right to decline orders at my discretion.
- I prioritise my shop and merchandise orders.
I’m grateful to everyone who supports my work. However, I’m currently unable to complete small personalised requests. Running a busy studio, fulfilling orders, and managing the rest of the business means I have to prioritise larger bespoke projects. In the future, when I do not have my own studio, I will return to the smaller sized requests.
I know this may be disappointing, but sending messages expressing frustration won’t change this policy.
🎨 Why This System?
To keep my business sustainable I’m selective with what I dispatch and when. Thank you for understanding.
🤍 Kindness Matters
This is a one-woman creative business. Rude or demanding messages won’t receive a reply. Kind, respectful communication is always appreciated.
If your order requires hand painted gold, please do not assume fast dispatch.
I have created a collection of 'available now' prints, that come with a heart sticker you place over your location. These are shipped fast and make great fun gifts!
Need help?
Frequently Asked Questions
UK DELIVERY:
Royal Mail Tracked 48: £3.50
Royal Mail Tracked 24: £4.50
Special Delivery Next Working Day Guaranteed: £7
Single Coaster and keyring delivery is £1.50 untracked.
Prices may increase if your order is heavy, this will be calculated at checkout.
Merchandise Shipping Timescale
I aim to dispatch these within 3 working days but please allow up to 5.
Non Personalised Maps mean
- Whisky & Gin maps
- Golden Beaches and Golden Lochs that are machine foiled in gold.
Basically anything that is not painted by hand.
I aim to dispatch these within 3 working days but please allow up to 5.
These are outsourced and may take up to two weeks to arrive.
Non Uk Shipping
Yes, International shipping costs will apply, and will be added at checkout.
Tracked international shipping is normally around £13, but may vary depending on the size of your order.
Smaller items such as stickers and coasters can be sent untracked. Please note there is no refund if untracked post is lost.
International post normally takes 3 weeks but this varies, sometimes taking up to 7.
Please understand I have no control over this and therefore can not promise dates. Please be patient.
No, the customer is responsible for Brexit fees.
other
I always aim for make sure you love your print, but please do let me know if you have any problems.
Unless the print is re-sellable (gold and titles are not personal to the user), I can not refund.
Yes, you may return merchandise or non personal prints within 30 days.
Unless damaged or due to my error, you will have to cover your own return postage.
Please e-mail info@ejaydesign.com to let me know.
Most of my items are dispatched from the Isle of Lewis in Scotland.
Being on an island, please understand ferries can be canceled and post is always slower.
Mugs are outsourced.
Being on an island, please understand ferries can be canceled and post is always slower, especially now with covid.
Royal Mail asks for a total of 11 working days before an item is deemed lost. I can then resend your item and claim from the Royal Mail.
Sometimes (rarely) the tracking does not update for a few days. The item may be stuck at a depot and will most likely clear after a week.
